Settings > Brand

Control the appearance of your question page and emails by entering your details here. Your organisation name and contact details will be used in outgoing correspondance.
Click Settings in MemberInsight and then Brand in the second level navigation to view or edit club information.
  1. Click Settings
  2. Click Brand - All fields should be populated already.
  3. Edit information - additional details can be found below
  4. Click Save

  Organisation Name:  Club Name
  Website:  Club's website address 
  Privacy Policy URL:  e.g.
  Street Address:  Club mailing address
  City:  Club city
  Region:  Club Province or State
  ZIP Code / Postcode:  Club ZIP or Postal Code
  Phone Number:  Club Phone number

Note: Your address will be printed in outgoing emails. This is in accordance with guidelines designed to keep your emails out of the spam folder.

Your email sending options. These are used in the emails sent to your recipients.

Note: the name and email address could be replaced in the Surveys > Sender Options section for individual surveys.

  From Name:  Club Name
  Reply To address:  Email address to be used for replies
The following section should be completed before going live with using MemberInsight to improve deliverability of survey emails.

Usually someone in the IT department at the club would be able to further assist. This just has to be set up once.
  1. IT will setup the SPF and DKIM information
  2. Click Check your DNS records - a message should pop up at the top of the page to indicate that they are set up correctly
  3. Click Activate


The default text colour and company logo will be set up so that it could be used in the surveys.
  Brand Colour:  set up with club color and hex code
  Company Logo:  set up with current logo

Note: the color and logo could be replaced in the Surveys > Your Survey section for individual surveys.


Edit Existing Image

      1. Click in the dotted line box (or you could use Drag and Drop
            a. Locate file on your computer
            b. Select image - image should be formatted the way you want
                before uploading
            c. Click Open - this will upload the image to MemberInsight
                   - by default the image is going to be centered and this cannot
                      be changed

      2. Click Save - "Success! Your record was successfully saved." Will
          appear at the top of the screen

Note: If you selected the wrong image and need to go back to the original.

  • Click back button in the browser at the top by the address bar without saving.
  • Once you click Save you won't be able to go back to the original image (unless a copy of the image was saved on your computer)
Logo size restrictions
Images should be no larger than 400KB in size. Images will be scaled down to a maximum width of 450 pixels and a maximum height of 200 pixels

Delete Existing Image

This button only appears if a logo already exists.

Click Delete Existing Image - the image will be deleted immediately without any confirmation(even if you did not click on the Save button)
  • The image will be gone and you won't be able to get it back (unless a copy of the image was saved on your computer).